---------------------------> Joel R. Anderson
13 George Drive
Old Saybrook CT 06475-2636
28 Jan 1998
Ed Gyllenhammer, Chairman
Water Pollution Control Authority
302 Main St.
Old Saybrook CT 06475
Dear Chairman Gyllenhammer:
Re your "Dear Property Owner" letter.
One of the problems in writing (anything), is that a
writer's familiarity with his subject gets in the way
of his presentation. This is the problem with your
letter, it's overly informative.
The duties of the homeowner are limited: 1) arrange
for a pumpout, and 2) give the Permit to the pumper.
You have 7 bulleted items.
If you want to list the pumper's duties, list them under
separate headings; "You must do:" "The pumper must do:"
In your next-to-last paragraph, you say that a pumpout
is "very important." It is "important." In a reader's
mind there's not a hairbreadth's difference.
Your last paragraph is okay; but instead, ask, What
does the homeowner need to know? If you tell him that,
it will automatically bring about the desired pumpout.
A septic tank is a storage place for solids. Liquids are
passed on to the leach field. The interval between
pumpouts depends on the number of people in your home,
and contributions of solids from other sources such as a
garbage disposal. No "digestion" takes place in the
tank, chemicals and enzymes do not reduce the need for
pumpouts. An overly-full tank will pass solids into the
leach field, ruining it. The cost of a pumpout is
minimal compared to replacing the leach field. For more
information, see the pamphlet . . .. Then schedule a
pumpout at your earliest convenience.
You can write it better.
Very truly yours,
Joel R. Anderson